Position Title: Senior Officer-Communication Operation
Location: Guwahati
Job Purpose:
The Senior Officer - Communication Operation is responsible to ensure smooth execution and coordination across the communication team - covering content, documentation, digital presence, and internal/external collaboration - while enabling strategic focus and consistent brand storytelling.
Key Responsibilities:
1. Team Supervision
- Supervise day-to-day tasks of the communication team.
2. Content Development
- Draft proposals, letters, impact reports, and conduct internal communication in a timely manner.
3. Cross-Team Coordination
- Coordinate with Zone teams/M&E to collect data, understand their requirements, and observe ground activities to align external communication elements.
4. Content Review & Quality Control
- Review and refine content before submission for final approval.
5. CSR & Funding Research
- Conduct basic research on CSR trends, schemes, grants, and funding opportunities for the organisation.
6. Social Media Management
- Monitor and guide regular content across all social media platforms (Facebook, Instagram, X, Threads, LinkedIn, YouTube, and others).
7. Brand & Storytelling Consistency
- Ensure brand consistency and effective storytelling across digital and print communications.
8. Cross-Departmental Alignment
- Maintain and support clear visual, written, and project alignment across teams.
9. Presentation & Deck Design
- Prepare visually appealing and data-driven presentations and communication decks.
10. Trend Monitoring & Productivity Enhancement
- Stay updated on trends and tools to improve team productivity and content effectiveness.
Qualifications and Skills
- Graduate in any discipline.
- Must carry a deep sense of responsibility, empathy, and commitment to work in the social sector space.
- 2–3 years of experience in communication or marketing roles.
- Strong written & verbal communication, drafting and documentation skills.
- Experience in managing or supporting social media platforms.
- Good eye for design and brand consistency.
- Organized, deadline-driven, and collaborative.
- Experience with NGOs, CSR, or Sustainable development communications (preferred).
- Prior experience managing or coordinating a small team (minimum 2–3 members).
- Positive mindset with adaptability and eagerness for continuous learning.
- Basic visual sense or creative imagination will be a plus.
- Should be open to travel based on project needs.
Behavioral Competencies:
- Communication skills
- Leadership and Ownership
- Problem-Solving Attitude
- Team Collaboration
- Strategic Thinking
- Adaptability and Flexibility
- Creativity and Innovation